File Specifications

No, you should flatten your image before sending it to us (unless we are assisting with the design layout)

When you want to produce a solid black, 100% black (K) will not result in a solid, saturated black. Instead, use Rich Black, as represented by C:50% / M:40% / Y:40% / K:100%.

First, make sure the resolution is set to at least 300 DPI.

Secondly, the acceptable formats are JPG, TIFF, PSD, EPS. (we also accept others, just ask and we can work something out)


The printing business is unlike any other and we try and meet our customers demands.
You can ALWAYS place your order online 24/7/365

Our pickup hours are:

Monday - Friday: 08:30AM- 6:30PM EST


Yes, Print Charming, Inc. wants you to be delighted with our printing! Since monitor calibration varies, your job will run to uniform ink levels. If you find a manufacturing defect, simply contact us for return instructions. This guarantee does not cover customer errors or gangrun imperfections.

Print Charming, Inc.
5916 East Lake Parkway
McDonough, GA 30253


Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

This term is a myth. Once the production process begins, there is no turning back.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

Pricing/Payment Options

Unfortunately we must receive payment before any printing has begun. NO EXCEPTIONS!

Every product has it's own price calculator that gives an instant quote. Please view the product you are interested in purchasing and adjust the color option drop down menu for instant prices.

Please make sure you fill out a tax exempt certificate and send it to us BEFORE placing your order. From that point we will mark your profile as tax exempt and no tax will be collected from you. If you place your order first without being marked as tax exempt sales tax will be collected and remitted to the state.

Don't worry, we print pretty much everything. Just place a custom quote for something that isn't listed on the website.

Absolutely! Our website is 128bit secure and uses the latest in encryption lamens terms it means any information transmitted from your computer to our server is scrambled and can not be unscrambled by anyone except our website.

Profile Troubleshooting

  • Verify that you are not receiving any website error messages.
  • Make sure Cookies are enabled. If this does not solve the problem, please call the office (833-967-7468) and a representative will be happy to assist you.


Each night, our shipper takes printed material to the airline cargo facility. From there, it gets shipped to your nearest airport. Most baggage claim centers are open 24 hours a day. You are supplied with a Airway Bill tracking number a.k.a. AWB which allows you to see exactly where your package is and it's scheduled arrival time. The slowest service is overnight, so your order typically arrives at your nearest airport the next afternoon, but you can also elect a "DASH" or PDQ to lock-in the first available flight. 

In most cities, the air cargo area is separate from the ticket counter. Please call to find out where the cargo area is located at your airport:

  • DELTA 800-DL-CARGO (1.800.352.2746)
  • SOUTHWEST 800-533-1222

We primarily ship with UPS, FedEx and Southwest/Delta Airline Cargo.

The airline is the fastest and most cost effective shipping method for orders that weigh over 50lbs. However, we can also ship FedEx and UPS. Simply give us your deadlines and we will work with you to get your project delivered in a timely, cost efficient manner.

Status Checkup

When your order has shipped you will receive an email with your tracking number and your profile order history will also be updated.

When your order has completed production and is ready for pickup or delivery you will receive an email, a phone call and your profile order history will also be updated. A hyperlink will be visible in place of a tracking number that states "Click Here for Instructions". When that hyperlink is clicked, a page with door-to-door directions to your local pickup office will appear.

Normal pickup hours are

Monday - Friday: 08:30AM - 06:30PM.

Saturday: 09:00AM-05:00PM


That's because it may not have left the warehouse yet. Just log into your profile and go to your order history to check on the status of your order. If your project has been shipped you will be able to view your tracking information there also.

We have a very high amount of print volume and ONLY contact customers that have requested pickup or local delivery options. If your order status says shipped and you have not been contacted by your local pickup location by 3pm (Monday - Friday), please contact customer support 833-967-7468.

If you selected UPS, FEDEX, or AIRPORT for your shipping option, please refrain from calling the office for your tracking number but instead, log into your profile and view your order history.

We strive for perfection and typically "hit the mark", but sometimes things do happen that are out of our control. If it takes longer then the advertised turnaround time for your product to complete production then we will issue a credit of 10% of the printing charges, but it must be requested in writing within 10 business days from the estimated completion date. Under NO circumstances will we take responsibility for "lost promotion" time!